Of course they were busy due to the concert but they were pretty quick. Prior to the concert we went to the Deli which they have remodeled since we were there last, and their food is good. The higher rate that they usually charge is for the newer rooms, but we were in the old part which used to be $89 a night and are ok for THAT price but not $129.00 She said 'That is how much the room is' Anyway, we were there for Jo Dee Messina concert, which was AWESOME by the way, so we stayed. Now this conflicts with the $99 that he was quoted on the phone. Zero people skills!! After getting our room assignment (there are different parts to the hotel) my husband asked her how much the room was and he was told $129.00 a night. To begin with when my husband checked in the front desk lady was very rude and he was made to feel unwelcome. Let me start off by saying that we have stayed here quite a few times in the last 4 years and with every visit it seems that staff gets more rude and the room prices keep going up.

Anyways I have stayed here many times in the past and the rooms were never really cleaned properly, therefore, I will never stay here again. The stay was very uncomfortable and the casino itself was the same old, as it has always been, smokey smokey smokey, too bad it wasn't smoke free. We got in the room, and the round table, wasn't wiped down, the floor wasn't fully vacuumed, the room smelled like liquor, we went to bed around 12 midnight and my fiance noticed the left side of the bed was damp/wet, I felt the side of the blanket and yes it was wet, smelled terrible, plus the sheet had a huge pink stain on it, I was very angry about this, I did take pictures of this, another problem was the air conditioning, it kept turning off, and the room was so hot, I went to the front desk,and informed the lady about the ac, she let maintenance know, and he came by, he set it to 67, but it kept shutting off anyways, I wasn't about to go and inform them again. We stayed at the hotel on August 25th overnight. Melia Punta Cana Beach Wellness Inclusive - Adults only.

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